Terms & Conditions
We
have not set the terms and conditions in ‘legalese’, but we want to ensure
that the accommodation is not abused by a few people to the detriment of the
majority. Thankyou for reading the
following.
Booking
A
provisional telephone booking will be held for a maximum of 7 days.
Only upon us receiving a completed booking form with a deposit cheque and
a confirmation letter sent by ourselves will a contract be considered to exist.
Only the people quoted on the booking form will be accepted as the party
using the accommodation (subject to later changes – see below). Pets are not allowed. The
lead name on the booking form must be over 21 and take responsibility for all
guests abiding by the booking conditions. The
accommodation must not be sub-let or shared in any way. Failure to meet these
booking conditions may result in all guests being asked to leave.
We cannot take responsibility for flights or car hire.
The
non-refundable deposit must accompany the booking form. The deposit is normally £200 but some properties require 20% of the total holiday price. We must receive the balance plus the breakage deposit (variable but normally £200)
eight weeks prior to your departure. The
breakage deposit (less any charges) will be returned within 14 days of your
return from holiday. The price includes electricity, gas, maid service,
bed-linen etc and will not increase once a contract exists between us.
All
changes must be accepted by us beforehand. We are happy to accept any changes to
your party without charge, subject to numbers remaining within the accommodation
limits of the property. Cancellation
of your holiday prior to 8 weeks before departure will incur loss of deposit.
Cancellation of your holiday within 8 weeks of your departure will incur a 50%
total accommodation cost charge, or 100% if within 14 days of your departure.
In
the very unlikely event we need to change your holiday arrangements we will make
every effort to offer you a suitable alternative.
If there is no alternative or it is not acceptable then we will refund
all accommodation costs paid. Other
costs incurred should be covered by your insurance.
It
is a requirement that you have full travel insurance for all members of your
party and that you are covered from the time of making your booking.
We
endeavour to ensure that all the facilities described in the brochure will be
fully available to you. There may
be occurrences when some maintenance may be required eg blocked toilets, TV not
working, swimming pool cleaning etc. Any problems should be reported to the
property manager as soon as possible, who will try and resolve them for you
quickly. Whilst we apologise
for any inconvenience we cannot accept liability for any loss of facilities.
Please understand that Portuguese services and authorities may not be up
to UK standards, therefore there may be power cuts or delays in obtaining spare
parts etc. Similarly differences in
climate can lead to more insect life eg ants and mosquitoes!
Pools
are not generally fenced off therefore care must be taken with children.
All persons use the pool entirely at their own risk.
For your own safety, diving is prohibited
Please
report any breakages or damage to the property manager. Wherever possible please replace any broken items.
The property manager will check the accommodation upon completion of your
holiday. The costs of any
breakages, losses, damage or excessive cleaning will be taken from the breakage
deposit.
Please
report any complaints to the property manager who will try and resolve them
amicably for you. If they cannot be
resolved locally then please let us know as soon as possible. Whilst we cannot agree to resolve the complaint we will try
everything possible to reach a satisfactory agreement. We want you to have a wonderful holiday!